Returns & Exchanges
At X-Wear, customer satisfaction is our highest priority. Any item purchased at X-Wear.com may be returned or exchanged prior to 30 DAYS from the date of the original purchase, (with the exception of bathing suits and Clearance Items, which are non-returnable).
Once we receive your item and inspect it, we will refund your money. It's that easy.
Note: Due to credit card processing restrictions, we must receive the item before the 30 day limit, otherwise we will only be able to issue store credit.
Download the X-Wear Return/Exchange Form, fill it out, and include it with your return for quickest processing.
Returns should be sent in a traceable and insured manner to:
263 Main St,
Falmouth, MA 02540
To assure a hassle-free return or exchange, please
- Use a rigid box with flaps intact.
- Remove old address labels and delivery markings from the box.
- Wrap items separately.
- Use adequate cushioning material.
- Use strong tape designed for shipping.
- Do not use string or paper over-wrap.
- Use a single address label that has clear, complete delivery and return addresses.
- Place a duplicate address label inside the box.
Additional Questions Regarding Returns:
If you received an item different than the one you ordered, please contact customer service at 1-800-315-0444 or email us and we will make arrangements for the item to be returned at our expense. Upon confirmation that the package is on its way back to us we will send out the correct item.
If an item you ordered does not fit, you may return it to us to exchange for the correct size or for a refund. Worn items can not be returned. X-Wear will pay for the shipping of the exchanged item back to you. Any item purchased on-line at X-Wear may be returned or exchanged WITHIN 30 DAYS from the date of the original invoice, with the exception of bathing suits and Clearance Items. The merchandise returned to us must be received in our warehouse before the 30th day. The merchandise must be in its original condition with the original packaging and documentation. Worn, broken and abused merchandise is non-returnable. Credit will be issued upon inspection of the returned goods and may take 7-10 days to process.
If you do not like an item you have purchased from X-Wear, you may return it WITHIN 30 DAYS from the date of the original receipt for refund. You are responsible for shipping costs to return the package to X-Wear. The item(s) must be in resale-able condition with the original packaging and materials. Worn items may not be returned. Credit will be issued upon inspection of the returned goods and may take 7-10 days to process.
X-Wear processes returns on a weekly basis. This means that returns and/or exchanges may take up to 7-10 days to process. If everything is in accordance with X-Wear's Return Policy, a credit will be issued within 7-10 days of receipt of the return. You will receive an email from us notifying you that your account has been credited. Please remember to add firstname.lastname@example.org to your safe list with your email provider to assure that you receive our emails concerning your refund.
You do not need to call prior to returning or exchanging a purchase from X-Wear, but if you prefer, we can provide a Return Authorization number. Just call 1-800-315-0444 or email us with the request. Please print, fill out, and include the Return/Exchange form in your package so we can properly credit the return or make the exchange.
We recommend that you send all returns or exchanges to X-Wear in a traceable and insured manner since you are responsible for your return getting to us safely. FedEx, UPS, and USPS all offer this service and deliver to X-Wear. If you have questions about preparing and sending your return, please email us and we will be happy to assist you.
Unless we receive your return, we cannot issue a credit. Therefore, we recommend that you send a return to us in a traceable and insured method. FedEx, UPS, and USPS all offer this service and deliver to X-Wear. We are not responsible for returns that do not arrive.